This is the ideal training for managers, supervisors, team leaders or for those anticipating promotion to those roles. It offers a solid, structured grounding in the fundamental skill sets you need to operate effectively in a management position.
- The areas covered are:
- Setting and agreeing outcomes
- Development planning
- Effective communication
- Communicating assertively
- Persuasion and influence
- Conflict and confrontation
- Non verbal Communication
- How to assess performance fairly
- Performance review
- Motivating Individuals
- Delegation and how to use effectively
- Selecting and building teams
- Interpersonal skills and trust
- How to manage difficult situations in teams
- Developing team morale