Meetings and business discussions are a vital part of an organization's decision-making process. However, for many, these interactions can be meaningless, lead to interpersonal conflict and frequently equate to wasted time. In this training, you gain facilitation skills proven to dramatically increase productivity, produce better plans, make smarter decisions and derive high-quality information.
- Facilitate goal-oriented results through planning, collaboration and consensus
- Maintain facilitative focus by adopting the right frame of mind
- Create a targeted agenda to make meetings productive
- Start up, manage and close effective meetings
- Resolve disagreement using a range of consensus-building techniques
- Develop and implement a facilitative action plan
- Opening and closing: a key to great meetings
- Making an assertive start
- Establishing ground rules
- Transitioning to meeting objectives
- Achieving the meeting outcomes
- Closing at the appropriate juncture
- Active listening
- Managing individual and group emotions
- Listening for emotional content
- Restating and reframing for clarity
- Turning active listening into facilitative questions
- Facilitative questioning techniques
- Creating a great starting question
- Guiding meeting context through questions
- Progressing from indirect to direct inquiries
- Crafting questions that adjust attitude